Refund Policy

1. How to Request a Refund

To initiate a refund request, email support@segmind.com and include the following information:

• Your account email address
• Transaction details (date, amount, and what was purchased: credits or a subscription)
• The reason for your refund request
• Whether you are requesting a full or partial refund

You can find the date, amount and category of every charge under Billing → Transaction History in the console — see Pricing and billing.

Our team will review your request based on the refund categories outlined below.

2. Refund Categories

Refund eligibility and processing depend on what was purchased and how it was used.

A. Credit Purchase Refunds

This category applies to users who have purchased a specific amount of credits.

Eligibility

• You may request a full or partial refund for credits that have not yet been used.
• Credits you paid for do not expire.
• Refund requests must be sent by email to support@segmind.com.

Process

• We will verify your unused credit balance.
• If approved, a refund will be processed for the eligible amount, minus any applicable transaction fees.
• Your remaining credit balance will be adjusted accordingly.

B. Subscription Refunds

This category applies to refunds for monthly or multi-month subscription payments.

Eligibility

• Refunds are generally determined based on the amount of unused credits associated with the subscription period.
• The subscription must be active or recently canceled at the time of the request.
• Credits that came with a paid subscription do not expire.

Process

• We will verify your subscription status and total credits used.
• If eligible, your subscription will be canceled immediately upon processing the refund.
• The refund amount will be calculated based on unused credits.
• A manual refund will be issued for the approved amount, minus any applicable transaction fees.
• Your account's credit balance will be adjusted to reflect the refunded amount.

3. How credit expiry works

Credits you pay for, whether bought on their own or included with a subscription, never expire.

Free credits, such as sign-up or promotional credits, can carry an expiry date. Credits are held in batches, one per purchase or grant, and when you spend credits, a batch with an expiry date is drawn down before credits that never expire. Once a free batch passes its expiry date it is removed and your balance drops by that amount.

4. Final Authority

Segmind reserves the final right to approve or deny any refund request based on the validity and usage of the remaining credits.

5. Processing Time

We aim to process all refund requests as quickly as possible. Once approved, you will receive a confirmation email. Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment provider.