Refund Policy
We understand that circumstances can change, and we aim to keep our refund process clear, fair, and transparent.
1. How to Request a Refund
To initiate a refund request, please contact our support team via email and include the following information:
Your account email address
Transaction details (date, amount, and what was purchased: credits or a subscription)
The reason for your refund request
Whether you are requesting a full or partial refund
Our team will review your request based on the refund categories outlined below.
2. Refund Categories
Refund eligibility and processing depend on what was purchased and how it was used.
A. Credit Purchase Refunds
This category applies to users who have purchased a specific amount of credits.
Eligibility
You may request a full or partial refund for credits that have not yet been used.
Refund requests must be submitted before the unused credits expire.
Refund requests must be sent via email to our official support email address.
Process
We will verify your unused and unexpired credit balance.
If approved, a refund will be processed for the eligible amount, minus any applicable transaction fees.
Your remaining credit balance will be adjusted accordingly.
B. Subscription Refunds
This category applies to refunds for monthly or multi-month subscription payments.
Eligibility
Refunds are generally determined based on the amount of unused credits associated with the subscription period.
The subscription must be active or recently canceled at the time of the request.
Refund requests must be submitted before the unused credits expire.
Process
We will verify your subscription status and total credits used.
If eligible, your subscription will be canceled immediately upon processing the refund.
The refund amount will be calculated based on unused and unexpired credits.
A manual refund will be issued for the approved amount, minus any applicable transaction fees.
Your account’s credit balance will be adjusted to reflect the refunded amount.
3. Final Authority
Segmind reserves the final right to approve or deny any refund request based on the validity, usage, and expiration status of the remaining credits.
4. Processing Time
We aim to process all refund requests as quickly as possible. Once approved, you will receive a confirmation email. Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment provider.
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